Policies
HDS Policies and Terms
All policies that apply to the hdslaw.vn website and platform of HDS Law Company Limited, gathered on one page. Each policy has a Word version to download.
Privacy Policy
Today, the security of transaction information, personal information and a company's internal data is a matter of great public concern.
The hdslaw.vn website values the trust of its clients and is committed to strictly complying with confidentiality principles, treating them as a key element of all its activities.
We publish the terms below so that you know, and can be confident, that hdslaw.vn will always protect clients' privacy rights and sensitive information. Before accessing the site and providing information, clients should read this privacy policy carefully to avoid unwanted risks later.
1. Entity collecting and managing information
HDS LAW COMPANY LIMITED
Tax code: 0108553521
Date and place of issue: Issued on 13/12/2018 by the Hanoi People's Committee.
Address: Room 401, Floor 4, No. 169 Nguyễn Ngọc Vũ Street, Yên Hòa Ward, Hanoi, Vietnam.
Email: hdslaw.vn@gmail.com
Phone: 0901727373
Website: hdslaw.vn
2. Purpose and scope of collection
2.1. Purpose
The hdslaw.vn website collects client information in order to:
- Provide services according to the client's order
- Contact the client to confirm when a transaction occurs
- Support clients in special situations
- Manage and operate the website; send notifications, offers and promotions
- Prevent impersonation or unauthorized access to client accounts
- Receive feedback and suggestions to improve service quality
- Use information only for transactions, and not for any purpose beyond those stated above
- Where required by law, hdslaw.vn will provide information as required by the competent authorities
2.2. Scope of collection
Information that clients voluntarily provide when buying on the website, including:
- Full Name
- Phone Number
- Email (if any)
- Support request details (if any)
2.3. Scope of use of information
Information is used for the following purposes:
- Confirming orders
- Supporting clients while using the products
- Storing service order history, transaction values and payment methods to resolve issues that arise
3. Retention period
Personal information is stored on our internal systems for as long as the client uses the service, or until the client requests deletion of the data.
4. Commitment to information security
hdslaw.vn commits to:
- Not selling or exchanging client information for commercial purposes
- Sharing information only with the client's consent, or where necessary to complete the service (for example, handing it to a delivery provider)
- Providing information to the competent authorities when required by law
5. Parties who may access the information
- Partners authorized by hdslaw.vn to perform services (such as payment, delivery, etc.)
- Competent state authorities upon request
6. Right to correct and update information
Clients can correct and update their personal data by contacting hdslaw.vn by email or at the hotline published on the website.
7. Client rights
- Request access to, correction of, or deletion of personal information
- Opt out of receiving advertising and promotional messages
- File a complaint if a security violation is found
8. Changes to the privacy terms
hdslaw.vn may update this privacy policy when necessary. Any changes will be published openly on the website. Clients should check regularly to stay informed.
9. Complaint handling
If personal information is used for the wrong purpose, clients can file a complaint through:
HDS LAW COMPANY LIMITED
Phone number: 0901727373
Email: hdslaw.vn@gmail.com
Address: Room 401, Floor 4, No. 169 Nguyễn Ngọc Vũ Street, Yên Hòa Ward, Hanoi, Vietnam.
The maximum handling time is 03 working days from receipt of the complaint. hdslaw.vn prioritizes resolution through negotiation and mediation. If no agreement is reached, the client may take the matter to a competent authority.
10. Cookies and browser storage
The hdslaw.vn website uses cookies and browser storage (localStorage) in two groups:
- Necessary (always on): keeping your sign-in session, security, remembering order information, recording the referral code when a client opens a partner's referral link so that orders are attributed correctly, and remembering your cookie choices.
- Analytics (only if you consent): recording pages viewed and services of interest so HDS can improve its content and services. HDS uses Google Analytics to measure page views; this data is processed by Google on Google's systems.
You can change your choice at any time with the "Cookie Settings" button at the bottom of the page, or delete cookies in your browser settings. Turning off necessary cookies may stop some features (sign-in, ordering services) from working.
When you sign in or create an account on hdslaw.vn, you tick to agree to this Privacy Policy; the system records the time of your consent together with your account.
How We Receive and Resolve Feedback, Requests and Complaints
HDS LAW COMPANY LIMITED values all comments, feedback and complaints from clients, which help improve service quality and the experience on hdslaw.vn.
1. How we receive feedback, requests and complaints
Clients can send feedback, requests or complaints through any of the following channels:
- Phone number: 0901727373
- Email: hdslaw.vn@gmail.com
- Address: Room 401, Floor 4, No. 169 Nguyễn Ngọc Vũ Street, Yên Hòa Ward, Hanoi, Vietnam.
When submitting a complaint, please provide the following information:
- Full name.
- Contact phone number or email.
- Order number (if any).
- Details of the feedback or complaint.
- Related images, videos or documents (if any).
2. Resolution process
Step 1: Receiving the information
As soon as feedback or a complaint is received, hdslaw.vn will confirm receipt as soon as possible.
Step 2: Checking and verifying
The responsible department will check the information, verify the cause and contact the client if additional information is needed.
Step 3: Proposing a solution
After verification, hdslaw.vn will notify the result and propose an appropriate solution in accordance with company rules and current law.
Step 4: Completing the resolution
Once both parties agree on the solution, hdslaw.vn will carry it out and notify the client of the final result.
3. Resolution time
- Confirmation of receipt: within 24 working hours of receiving the feedback.
- Usual handling time: 03 – 07 working days, depending on the nature of the matter.
- If more time is needed to verify with the parties concerned, hdslaw.vn will proactively inform the client of the progress.
4. Principles of resolution
- Receive and handle all feedback objectively, transparently and in accordance with regulations.
- Keep the client's personal information confidential throughout the resolution process.
- Prioritize negotiation and mediation in a spirit of cooperation, while protecting the lawful rights of the parties.
- If the parties cannot reach an agreement, the matter will be resolved in accordance with Vietnamese law.
hdslaw.vn records and handles every feedback, suggestion or complaint from clients seriously, in order to keep improving the quality of our services.
Pricing Policy
1. Purpose
This Pricing Policy is designed to ensure transparency in the listing and application of service prices on the hdslaw.vn website, and to protect clients' rights under Vietnamese law.
2. Price Listing
- All services listed on the website show the price clearly at the time the client places the order.
- Service prices are listed in Vietnamese Dong (VND).
- Service prices may or may not include applicable taxes and fees. This information is shown for each product or during checkout.
3. Price Changes
- hdslaw.vn may adjust service prices from time to time to reflect its business policy, promotions or market fluctuations.
- The price applied to an order is the price displayed when the client completes the order and the system confirms it.
4. Promotions
- Offers, discounts, promotion codes or gifts (if any) apply under the specific conditions of each programme.
- Each promotion has its own period and terms of use, which are published on the website or the official communication channels of hdslaw.vn.
- hdslaw.vn may refuse to apply a promotion if it detects fraud or abuse of the promotion in breach of the rules.
5. Pricing Errors
If a technical fault or error causes a service price to be displayed incorrectly, hdslaw.vn is entitled to:
- Contact the client to reconfirm the order details and the correct price.
- Cancel the order if the client does not agree to the corrected price.
- Refund in full, as soon as possible, any amount the client has already paid (if any).
6. Payment Methods
Clients pay by the methods supported by hdslaw.vn at the time of ordering. The amount payable is the total order value after valid promotions (if any) are applied, plus any additional fees (if any).
7. Effect
This Pricing Policy takes effect from the date it is published on the hdslaw.vn website and may be updated or amended by hdslaw.vn at any time to suit its business and legal requirements. Any change is announced on the website and takes effect as soon as it is published.
Payment Policy
To make purchasing convenient and safe, hdslaw.vn offers flexible payment methods for clients to choose from.
1. Payment Methods
1.1. Payment in Person at the Company Address
At the ordering step, the client selects “Pay on receipt” and confirms “Complete order”
At the agreed time, the client comes to the head office of HDS Law Company Limited for a consultation or to use the service. The client pays the full service fee directly to the Company by the methods the Company proposes (including but not limited to cash, bank transfer or QR code).
1.2. Bank Transfer
- At the ordering step, the client selects “Bank transfer” and confirms “Complete order”
- The system switches to the order confirmation screen and provides an “Order code” for the client to use when transferring money.
- Once we receive payment for the order, we will carry out the service within the stated time frame.
- Please transfer payment using the following details and reference:
- Beneficiary: HDS LAW COMPANY LIMITED
- Account number: 98556868
- Bank: Vietnam Technological and Commercial Joint Stock Bank (Techcombank)
- Reference: Order code (shown at the order confirmation step)
Note: An order valued at 20 million VND or more for which a VAT invoice is required must be paid by transfer to the Company's account. Please call our staff before transferring if you need further guidance. To keep your transaction as safe as possible, transfer money only to the account numbers shown above.
2. Order Confirmation
After the client completes the order, hdslaw.vn will contact the client by phone or email to confirm the service details.
The service is processed only once the client's information has been fully and accurately confirmed.
3. Prices and Costs
- Service prices are those listed on the website at the time of ordering.
- The total amount the client must pay includes the product value and any additional fees (if any).
4. Refusal of Transactions
hdslaw.vn may refuse or cancel an order in the following cases:
- The client provides inaccurate information or cannot be reached for confirmation.
- The service is discontinued.
- There are signs of fraud or abuse of the sales policy.
- Force majeure events affect the supply of the service.
If an order is cancelled, hdslaw.vn will notify the client as soon as possible.
5. Commitment to Safe Payment
hdslaw.vn is always transparent about service prices and related fees before the client confirms a purchase.
All client information is kept confidential under the website's Privacy Policy and is used only for processing orders, delivery and client care.
6. Contact Information
If you need help with payment or an order, please contact:
HDS LAW COMPANY LIMITED
- Address: Room 401, Floor 4, No. 169 Nguyễn Ngọc Vũ Street, Yên Hòa Ward, Hanoi, Vietnam.
- Phone number: 0901727373
- Email: hdslaw.vn@gmail.com
- Website: hdslaw.vn
Conditions or Restrictions on Supplying Goods or Services on the Platform
To protect clients' rights and comply with Vietnamese law, HDS Law Company Limited applies the following conditions and restrictions to the supply of goods and services on the hdslaw.vn website:
1. Scope of Supply
- hdslaw.vn supplies products and services that are lawful under Vietnamese law.
- Goods and services are supplied within the areas where hdslaw.vn is able to deliver or provide the service.
2. Ordering Conditions
- Clients must provide complete and accurate information as required, such as full name, phone number, delivery address and any other requested details.
- An order is processed only after hdslaw.vn has confirmed the order details under the company's procedures.
- hdslaw.vn may refuse or cancel an order if it finds the information inaccurate, there are signs of fraud, or the order breaches the law.
3. Restrictions on Supply
hdslaw.vn may refuse to supply goods or services in the following cases:
- The product is out of stock or no longer offered.
- The delivery location is outside the service area.
- The client provides incomplete or inaccurate information, or information that cannot be verified.
- The client commits fraud or impersonation that harms the business or the rights of hdslaw.vn and related parties.
- Force majeure such as natural disasters, epidemics, fire, war, system failures, transport disruption or other objective causes prevents HDS from supplying the goods or services.
4. Limitation of Liability
- hdslaw.vn undertakes to supply goods and services in accordance with the information published on the website.
- If an unforeseen incident or force majeure event delays delivery or makes it impossible to provide the service, hdslaw.vn will proactively notify the client and work with the client to find a suitable solution.
5. Compliance with the Law
When using the website and ordering products or services on hdslaw.vn, clients must comply with Vietnamese law, the website's terms of use and the related policies published on the platform.
How Services Are Provided
1.1. Service Term
The term of use of a service on hdslaw.vn is determined by the type of service and by agreement with the client. The service continues until it is completed, terminated or expires under the agreement.
1.2. Devices: Clients can access and use hdslaw.vn on internet-connected electronic devices such as computers, tablets and mobile phones, using a compatible web browser.
1.3. Usage Requirements
Clients are responsible for ensuring that their devices, software and internet connection meet the conditions needed to use the service.
2. How to Use the Service and Its Main Features
2.1 How to Use the Service
The client visits hdslaw.vn, selects the desired service, provides the necessary information and documents, pays as instructed and cooperates with hdslaw.vn during processing. The client can track progress and receive the service result by the method notified.
2.2. Main Features
hdslaw.vn provides the following main features:
Information on legal services, including corporate, investment, intellectual property, contract and dispute resolution services.
Classification of services into Standardized Services and Specialized Services, helping clients choose according to their needs.
Information, articles and legal knowledge for clients' reference.
Receipt of clients' information and consultation needs through HDS contact channels.
Support for clients in choosing services and talking with lawyers.
Information on how legal work is handled, from receiving information, checking and standardizing to processing and completing the dossier.
3. Limitations in Providing Services
Service delivery depends on the accuracy, completeness and timeliness of the information and documents the client provides. Processing time and results may vary depending on the nature of the matter, requirements of the competent state authorities and other objective factors. The website does not guarantee a specific outcome for any matter without the necessary information and documents.
4. Suspension or Termination of Services
The website may suspend services for maintenance, system upgrades, technical incidents or at the request of a competent state authority. Any suspension will be notified to clients to a reasonable extent.
5. Procedure for Terminating Use of a Service
- Step 1 — Send a request: Contact the hdslaw.vn support team by email at hdslaw.vn@gmail.com or by phone at 0901727373.
- Step 2 — Receipt and confirmation: hdslaw.vn receives and responds to the request and reconciles data within 02 working days.
- Step 3 — Settlement of entitlements: hdslaw.vn calculates the cost of the service already used and processes any refund as required.
6. Detailed Refund Policy
6.1. Common Refund Conditions
Clients may be considered for a refund when the service has not been performed, or HDS cannot provide the service as agreed due to HDS's fault. A refund is made after HDS checks and confirms that the conditions are met.
6.2. Cases Eligible for a Refund:
Clients are refunded in the following cases:
- HDS cannot provide the service as agreed due to HDS's fault.
- The client has paid but HDS has not yet performed the service.
- Other cases agreed between HDS and the client, or provided for by law.
6.3. Alternative Remedies
- Switch to another service
- Supplement or remedy the service
- Partial refund
6.4. Refund Timing and Method
6.4.1. Refund Timing
Once a client is found eligible for a refund, hdslaw.vn will notify the refund amount and refund method.
hdslaw.vn expects to complete the refund within 03–07 working days from the date the refund is confirmed, unless further verification is needed or the timing depends on the processing time of the bank, payment intermediary or payment service provider.
For payments made by card, e-wallet or bank account, the time the money actually arrives may depend on the bank or payment service provider.
If a refund is delayed by the banking system or a payment intermediary, hdslaw.vn will work with the client to check the status of the transaction.
6.4.2. Refund Methods
- Refund to a bank account
- Refund to a payment card
- Refund to an e-wallet
- Other methods
7. Effect & Contact Information
This policy takes effect from the date it is published on the hdslaw.vn website
HDS LAW COMPANY LIMITED
Support hotline: 0901727373
Email: hdslaw.vn@gmail.com
Head office: Room 401, Floor 4, No. 169 Nguyễn Ngọc Vũ Street, Yên Hòa, Hanoi
Online Support
Online support available to clients includes:
- Support by phone: Clients can call 0901727373, shown on the hdslaw.vn@gmail.com website interface.
- Support by email: Users can send questions and service-quality feedback to hdslaw.vn@gmail.com to receive a written response.
Rights and Obligations of the Parties
1. Rights and Obligations of hdslaw.vn
Rights of hdslaw.vn:
- Require the Client to provide complete and accurate information and documents needed to provide the service.
- Refuse or suspend the service if the Client breaches the agreement or makes a request contrary to the law.
- Require the Client to pay in full and on time as agreed.
- Exercise other rights under the contract, the service agreement and the law.
Obligations of hdslaw.vn:
- Provide the service in line with the agreed content, scope and timeline.
- Keep the Client's information and documents confidential in accordance with the law and the agreement between the parties.
- Notify the Client of any matters that may affect the delivery of the service.
- Receive and handle the Client's requests, feedback and complaints as required.
- Perform other obligations under the contract, the service agreement and the law.
2. Rights and Obligations of the Client
Rights of the Client:
- Receive the service in line with the agreed content, scope and timeline.
- Be informed about the service, costs and related conditions before using the service.
- Ask HDS for explanations and support while using the service.
- Request handling of complaints and feedback, and refunds in cases that meet the stated conditions.
- Exercise other rights under the contract, the service agreement and the law.
Obligations of the Client:
Provide complete, accurate and truthful information and documents as needed.
Cooperate with HDS during the provision of the service.
Pay the agreed fees in full and on time.
Not use the service for unlawful purposes.
Be responsible for the lawfulness and accuracy of the information and documents the Client provides.
Perform other obligations under the contract, the service agreement and the law.