How We Receive and Resolve Feedback, Requests and Complaints

HDS LAW COMPANY LIMITED values all comments, feedback and complaints from clients, which help improve service quality and the experience on hdslaw.vn.

1. How we receive feedback, requests and complaints

Clients can send feedback, requests or complaints through any of the following channels:

• Phone number: 0901727373
• Email: hdslaw.vn@gmail.com
• Address: Room 401, Floor 4, No. 169 Nguyễn Ngọc Vũ Street, Yên Hòa Ward, Hanoi, Vietnam.

When submitting a complaint, please provide the following information:

• Full name.
• Contact phone number or email.
• Order number (if any).
• Details of the feedback or complaint.
• Related images, videos or documents (if any).

2. Resolution process

Step 1: Receiving the information

As soon as feedback or a complaint is received, hdslaw.vn will confirm receipt as soon as possible.

Step 2: Checking and verifying

The responsible department will check the information, verify the cause and contact the client if additional information is needed.

Step 3: Proposing a solution

After verification, hdslaw.vn will notify the result and propose an appropriate solution in accordance with company rules and current law.

Step 4: Completing the resolution

Once both parties agree on the solution, hdslaw.vn will carry it out and notify the client of the final result.

3. Resolution time

• Confirmation of receipt: within 24 working hours of receiving the feedback.
• Usual handling time: 03 – 07 working days, depending on the nature of the matter.
• If more time is needed to verify with the parties concerned, hdslaw.vn will proactively inform the client of the progress.

4. Principles of resolution

• Receive and handle all feedback objectively, transparently and in accordance with regulations.
• Keep the client's personal information confidential throughout the resolution process.
• Prioritize negotiation and mediation in a spirit of cooperation, while protecting the lawful rights of the parties.
• If the parties cannot reach an agreement, the matter will be resolved in accordance with Vietnamese law.

hdslaw.vn records and handles every feedback, suggestion or complaint from clients seriously, in order to keep improving the quality of our services.