Policies
How Services Are Provided
Applies to the hdslaw.vn website and platform of HDS Law Company Limited. Download Word version
1.1. Service Term
The term of use of a service on hdslaw.vn is determined by the type of service and by agreement with the client. The service continues until it is completed, terminated or expires under the agreement.
1.2. Devices: Clients can access and use hdslaw.vn on internet-connected electronic devices such as computers, tablets and mobile phones, using a compatible web browser.
1.3. Usage Requirements
Clients are responsible for ensuring that their devices, software and internet connection meet the conditions needed to use the service.
2. How to Use the Service and Its Main Features
2.1 How to Use the Service
The client visits hdslaw.vn, selects the desired service, provides the necessary information and documents, pays as instructed and cooperates with hdslaw.vn during processing. The client can track progress and receive the service result by the method notified.
2.2. Main Features
hdslaw.vn provides the following main features:
Information on legal services, including corporate, investment, intellectual property, contract and dispute resolution services.
Classification of services into Standardized Services and Specialized Services, helping clients choose according to their needs.
Information, articles and legal knowledge for clients' reference.
Receipt of clients' information and consultation needs through HDS contact channels.
Support for clients in choosing services and talking with lawyers.
Information on how legal work is handled, from receiving information, checking and standardizing to processing and completing the dossier.
3. Limitations in Providing Services
Service delivery depends on the accuracy, completeness and timeliness of the information and documents the client provides. Processing time and results may vary depending on the nature of the matter, requirements of the competent state authorities and other objective factors. The website does not guarantee a specific outcome for any matter without the necessary information and documents.
4. Suspension or Termination of Services
The website may suspend services for maintenance, system upgrades, technical incidents or at the request of a competent state authority. Any suspension will be notified to clients to a reasonable extent.
5. Procedure for Terminating Use of a Service
- Step 1 — Send a request: Contact the hdslaw.vn support team by email at hdslaw.vn@gmail.com or by phone at 0901727373.
- Step 2 — Receipt and confirmation: hdslaw.vn receives and responds to the request and reconciles data within 02 working days.
- Step 3 — Settlement of entitlements: hdslaw.vn calculates the cost of the service already used and processes any refund as required.
6. Detailed Refund Policy
6.1. Common Refund Conditions
Clients may be considered for a refund when the service has not been performed, or HDS cannot provide the service as agreed due to HDS's fault. A refund is made after HDS checks and confirms that the conditions are met.
6.2. Cases Eligible for a Refund:
Clients are refunded in the following cases:
- HDS cannot provide the service as agreed due to HDS's fault.
- The client has paid but HDS has not yet performed the service.
- Other cases agreed between HDS and the client, or provided for by law.
6.3. Alternative Remedies
- Switch to another service
- Supplement or remedy the service
- Partial refund
6.4. Refund Timing and Method
6.4.1. Refund Timing
Once a client is found eligible for a refund, hdslaw.vn will notify the refund amount and refund method.
hdslaw.vn expects to complete the refund within 03–07 working days from the date the refund is confirmed, unless further verification is needed or the timing depends on the processing time of the bank, payment intermediary or payment service provider.
For payments made by card, e-wallet or bank account, the time the money actually arrives may depend on the bank or payment service provider.
If a refund is delayed by the banking system or a payment intermediary, hdslaw.vn will work with the client to check the status of the transaction.
6.4.2. Refund Methods
- Refund to a bank account
- Refund to a payment card
- Refund to an e-wallet
- Other methods
7. Effect & Contact Information
This policy takes effect from the date it is published on the hdslaw.vn website
HDS LAW COMPANY LIMITED
Support hotline: 0901727373
Email: hdslaw.vn@gmail.com
Head office: Room 401, Floor 4, No. 169 Nguyễn Ngọc Vũ Street, Yên Hòa, Hanoi